Career Opportunity

Location

Paisley, Scotland

Application Support Analyst 

An opportunity has arisen for an Application Support Analyst to join our IT Service Desk based at our Paisley site. This is a full-time, permanent role, covering 40 hours per week from Monday to Friday.

Reporting to the Service Desk Manager, the successful applicant will provide support to internal end users of critical software applications across the Enva Group.

You will manage and support applications throughout their lifecycle, ensuring the highest standards of service to the business and its customers through partnering with the wider business and effectively managing suppliers.

This role will assist with the implementation, configuration and ongoing support of new or adapted applications, ensuring that the applications are used to their best effect.

The Ideal Candidate:

• Pro-active in their approach to work and problem solving / troubleshooting, with the ability to spot and deal with problems as they occur.
• Ability to communicate effectively at all levels and display confidence and professionalism when talking to customers both internally and externally.
• Adaptable with the ability to work individually as well as part of a team.
• Clear, logical thinker with the ability to change the status quo.

Experience and Qualifications:
Essential:

• Previous experience of providing technical support on business-critical applications
• Knowledge of ITIL and service management methodologies, in particular, Incident Management & Problem Management
• Experience in providing remote assistance and support
• A full UK Driving licence

Desirable:

• Previous experience in application software development
• Previous experience within an IT Service Desk environment
• ITIL v3 Foundation Certificate
• Experience of: SQL database systems, Dynamics 365 CRM and Business Central NAV

Salary and Benefits:

• Earn up to £32,000 per annum
• On-call allowance
• 26 days holiday plus 4 statutory holidays
• Holidays increase with length of service
• Hybrid working arrangement between the office and home
• Company pension contributions
• Life Insurance (3 x basic annual salary)
• Free on-site parking
• Cycle to work scheme

The Company:

Enva is a full-service and leading provider of recycling and resource recovery solutions, employing over 1,600 people at locations across the United Kingdom and Ireland. With sustainability at the forefront of its proposition, Enva recovers a broad range of hazardous and non-hazardous waste materials for re-use in manufacturing and for energy conversion, as well as providing a complete portfolio of water and waste water services.

To apply please send your CV and a covering letter outlining the role you would like to apply for and why you believe that you should be considered to careers.scotland@enva.com

Enva UK Bidco Ltd. is an equal opportunities employer and positively encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

No agencies please

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