Career Opportunity

Career Opportunity

Location

Portlaoise, Republic of Ireland

At Enva we are committed to Recycling and Resource Recovery; it forms the basis of our business strategy and our values. We recover waste products to provide either a second life, such as the production of energy or, in many cases, full closed-loop recycling solutions. We also provide a complete portfolio of water and waste water services. Our dedication to developing new and innovative products and solutions and extending the lifecycle of the world's resources is driving our business forward, saving energy and saving resources.

Main purpose of the role:

The Successful candidate will play a key role in ensuring we deal with all our customers in a professional, polite and timely manner via inbound phone calls and emails. The successful candidate will have excellent communication skills and be a team player. 

Reporting to the Customer Service Supervisor, the general duties and responsibilities in this varied role will include;

  • To manage a high level of inbound customer calls; Entering and updating the requested calls accurately on the system for dispatch 
  • Sourcing new sales opportunities through the inbound calls for any services/products the customer does not currently have with Enva and acting on these accordingly
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Understanding customer needs, queries and requirements and acting on them, to ensure the customer is satisfied
  • Providing excellent customer service to all our customers; building lasting relationships with customers and ensuring they feel supported and valued.
  • Report and provide feedback to line management by updating the sales reports and actual results status
  • Dealing with any potential customer complaints swiftly or escalating such when appropriate
  • Take ownership for our customer services email account; forwarding queries on to relevant department if not suitable for our division; liaising with Customer Service Supervisor on anything you are unsure of
  • Being the specific contact for some of our customers, dealing with their order entry, invoicing and reporting needs as required on a monthly basis
  • Building a knowledge of ADR and waste solutions for our customers
  • General office duties 
  • Adhering to all our company policies and procedures

Key Requirements & Qualifications Desired:

  • Relevant experience in a customer service/ sales support role is essential
  • Proven experience managing a high level of customer calls
  • Demonstrated experience in a sales environment is desirable
  • Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases
  • Excellent telephone manner, communication and strong interpersonal skills, including active listening.
  • Being patient, attentive, tactful and polite
  • The ability to prioritise, multi-task and manage time effectively
  • Adapt well to a changing environment and has an ability to work under pressure and show initiative
  • Ability to work on own initiative and as part of a wider team
  • Demonstrates a continuous improvement orientation 

This job description is not exhaustive and may be modified as appropriate to ensure the efficient and effective operation of the business and to suit the changing needs of our Customer Service Team.

Skills: Excellent Customer Service Skills, Experience in a Sales Environment, Managing a High Volume of Customer Calls, MS Office Package, CRM

Benefits: Group Life Assurance, 23 Days Annual Leave, Company Pension, Educational Support Scheme, Cycle to Work Scheme

To apply, please complete our online Application form, link here: Customer Service Administrator.

No agencies please.

Apply