Career Opportunity

Career Opportunity

Location

Linwood, Scotland

An exciting opportunity has arisen for a Customer Service Advisor to join our Customer Service team based at our Linwood site. This is a 12-month, fixed term position covering maternity leave.

Reporting to the Customer Service Supervisor, the successful applicant will provide an excellent level of customer service to all customers and handle all customer enquiries in a timely manner.

Key Roles and Responsibilities will include:

  • Deal with all customer enquiries in a professional manner
  • Demonstrate excellent customer service to customers over the phone and in writing
  • Resolve customer queries/complaints to customer’s satisfaction
  • Update all relevant systems with accurate information, including supplier portals
  • Liaise with other areas of the business as and when required
  • Keep customers updated with the status of their request
  • Run customer/business reports as and when required
  • Work collaboratively as part of a team and share workloads
  • Cleanse customer records to ensure information is accurate and up to date.

This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role.

The successful candidate will possess the following behavioural competencies:

  • Excellent organisational skills
  • Excellent attention to detail
  • A professional approach
  • Self-motivation
  • Excellent time management and an ability to work under pressure
  • Confidence when talking to customers
  • An ability to work well as part of a team.

Experience and Qualifications:

  • Computer literacy with a sound knowledge of all Microsoft Office packages is essential.
  • Previous experience of working in a Transport or Customer Service department is desirable although not essential.

To apply for this position, please send your CV and a covering letter outlining why you believe that you should be considered for this role, to careers.scotland@enva.com

Enva Scotland Ltd. Is an equal opportunities employer and positively encourages applications from all suitably

qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment,
religion or belief, marital status, or pregnancy and maternity.

No agencies please.

Apply

Privacy

Enva processes data to provide:
An enhanced website experience, geolocation and search activity data for marketing purposes, personalised ads and content, ad and content measurement, audience insights and product development. To facilitate this, we actively scan device characteristics for identification and store and/or access information on a device. For more information, please refer to our cookie policy or contact data.protection@enva.com