Career Opportunity

Career Opportunity

Location

Laois, Republic of Ireland

The successful candidate will play a key role in generating new sales from our existing and lapsed customers.  The new sales will be made through inbound calls and incoming emails. The ideal candidate will have a passion for providing excellent customer service for all existing customers and new customers, regardless of their requirements.

Reporting to the Service Team Supervisor, responsibilities in this varied role will include;

  • To be first point of contact for our inbound customer calls (ranging from 40 to 70 calls per day)
  • Entering and updating the requested calls accurately on the system for dispatch
  • Understanding all customer needs, queries and requirements and acting on them
  • Sourcing new sales opportunities through the inbound calls for any services/products the customer does not currently have with Enva
  • Providing excellent customer service to all our customers
  • Report and provide feedback to your line manager by updating the sales reports and actual results status
  • Building a knowledge of ADR and waste solutions for our customers
  • Route qualified opportunities to the appropriate sales executives for further development and closure

Key Requirements & Qualifications Desired

  • Minimum Leaving Certificate qualification
  • 3rd level qualification in a Business/ related discipline would be a distinct advantage
  • Relevant experience in a customer service/ sales support role is essential
  • Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases
  • Excellent telephone manner, communication and interpersonal skills
  • Ability to work on own initiative and as part of a wider team

This job description is not exhaustive and may be modified as appropriate to ensure the efficient and effective operation of the business.

To apply for this role, please send your CV and covering letter to careers.ireland@enva.com

No agencies please.

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