Career Opportunity

Career Opportunity

Location

Bilsthorpe, England

Service Delivery Coordinator

Location: Bilsthorpe, Nottinghamshire, NG22 8UA

Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. With sustainability at the forefront of its proposition, Enva recovers a broad range of hazardous and non-hazardous waste materials for re-use in manufacturing and for energy conversion, as well as providing a complete portfolio of water and waste water services.

Our site in Nottinghamshire, Enva England Specialist Waste Ltd, is the largest provider of hazardous waste collection services to the UK's motor vehicle franchise network. Offering a wide selection of services, we are the total waste partner to a variety of industry sectors. 

Service Delivery Coordinator - The Role:

To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction.

Service Delivery Coordinator - Key Responsibilities:
  • New site set up’s and roll outs completed seamlessly and within SLA. 
  • To deliver professional customer orientated onboarding calls.
  • To produce and share timeline of events with customers to ensure expectations are clear.
  • To produce detailed handover for internal account managers and to provide ongoing support to customers post roll out.
  • Maintaining internal reporting for the customer service department and internal stakeholders.
  • Respond to messages in a professional and timely manner from customers and internal teams.
  • Ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach.
  • Resolve customer complaints at first point of contact wherever possible – escalate only where necessary. 
  • Liaise with sub contractors to resolve customer queries and complaints whilst maintaining a positive working relationship.
  • Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations.
  • Maintaining the internal CRM tool to ensure all records are accurate. 
  • Management of your own daily work flow to ensure maximum efficiency and accuracy.
  • Contributing to customer service dept KPI’s to ensure service levels are met. 

Knowledge, Training, Experience, Technical and Personal Skills:
Required:

  • Have a strong customer service background with a minimum of 1 year customer service experience. 
  • Excellent attention to detail and ability to produce reports with minimal errors – measured by dept KPI’s.
  • Have an enthusiastic customer service focus with a determination to resolve customer issues first time. 
  • Positive and motivated with flexible and adaptable attitude.
  • Problem solving and solution focussed ability.
  • Excellent written and verbal communication skills and strong telephone manner.
  • Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
  • Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
  • Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings.
  • Ability to be flexible and adapt to changing situations and / or systems. 
  • Good conflict resolution skills based on a ‘Can do’ attitude.
  • Friendly personality and team player.
  • Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel and Teams

Remuneration:

Offering a competitive salary in a growing company committed to our people. We also offer pension contributions and other health scheme benefits including death in service.

If you have the required skills and experience, click on APPLY and forward your up to date CV.

Please be advised due to the high number of applications should you not hear from us within 4 weeks, your application on this occasion has been unsuccessful. We thank you for expressing your interest in this role.

No agencies please.

Apply

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